Customer Service Lessons From The Viral Comcast Call – Forbes

The epically awkward Comcast “client retention” call that tech writer Ryan Block recently recorded is the customer service outrage du jour, to the extent that I doubt I even need to post a link. (Here goes, anyway.) I’ve been asked to give expert customer service …
Comcast ’embarrassed’ by customer service repWashington Post
Writer tries to quit Comcast, but operator won’t let goWXIA-TV
Comcast agent’s ‘belligerent’ tone prompts apologyCNNMoney
Florida Times-Union
all 147 news articles …read more

Category: Technology