Twitter introduces customer service bots in direct messages – The Verge

The Verge
Twitter is rolling out bot-like features inside its direct messaging feature in an effort to lure more brands into using it as a customer service platform. The company today introduced automated “welcome” messages for customers who send a DM to a brand …
Twitter makes DMs better for customer service with welcome messages, quick repliesVentureBeat
Twitter joins bot battle with automated messages in DMsCNET
Twitter is adding tools to help you more easily get customer service.Mashable
Marketing Land -Business Wire (press release) -SocialTimes -The Next Web
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