Twitter Is Now Offering Brands Customer Service Chatbots to Use in Direct Messages – Adweek

To better help brands converse with users and offer customer support, the company is launching two new products that will help answer basic questions and address complaints. The features announced today let companies partner with nearly a dozen …
Twitter introduces customer service bots in direct messagesThe Verge
Speed up customer service with quick replies & welcome messages in Direct Messages | Twitter BlogsTwitter Blogs

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